Shipping & Returns

NOTICE: Please note that due to disruptions in our supply chain caused by COVID-19, shipping may be delayed an additional 2-3 weeks. Expect total door-to-door shipping times between 2-6 weeks depending on your location. Please allow an additional 1-2 weeks for processing.

If you need to reach us: canvasofdiamondsofficial@gmail.com

To keep the cost of our diamond painting kits low and pass the great savings on to you, we ship a majority of our kits directly from our

warehouses and manufacturing facilities located in China. Under usual circumstances, the total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days. 

Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.

Canada: Between 15 - 20 days average

USA: Between 20 - 40 days average 

All Others: Between 30 - 70 days average

Please note that factors outside of our control (ex. holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

PROCESSING TIME

Order delivery times as mentioned above do not include order processing times.

Stock Designs: Processing times for stock designs (not Custom Kits) is 3-5 business days. 

Custom Kits: Processing time for custom kits is 5-10 business days. Processing times for custom kits are contingent on the potential back-and-forth with the customer over edits. 

SHIPPING CARRIERS

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

ORDER CANCELLATION POLICY

You may cancel your order for a full refund if it has not already been shipped (you haven't received a tracking number yet).

We understand the frustration caused by longer-than-usual processing and delivery times due to COVID-19 and want you to know you have total flexibility to cancel any orders that have not yet shipped. Thank you for your patience! 

To request a cancellation, please email us at canvasofdiamondsofficial@gmail.com. Please allow 24-48 hours for a response.  

NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in your country, it will move quickly to your doorstep!

RETURN & EXCHANGE POLICY

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 15 days from the date the diamond painting is received.

Returned products must be in the condition you received them and in the original box and/or packaging.

We, unfortunately, do not offer refunds for the following: 

  • Partially completed diamond paintings

  • Fully completed diamond paintings

  • Custom kits

HOW TO INITIATE A RETURN

Please contact canvasofdiamondsofficial@gmail.com. In your email, include:

  • Your order number (you can find this in your order confirmation email)

  • Your name (or the name of the person who placed the order)

  • The email address you used to complete your order

  • Photo proof that the kit is unopened 

We will respond to your email within 24-48 hours. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed. If you're within the US, our recommendation is to use USPS Flat Rate Shipping services.

Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).

TIMEFRAME FOR RETURNS​

Upon receipt of your package, you will receive an email confirming receipt that our Exchanges & Returns team has received your item(s). 

Within 24 hours, we will inspect the item(s) to make sure they are unopened and in their original condition.

Upon passing our inspection, a refund is issued and a notification will be sent to you. Please allow an additional 3-5 business days for your refund to be processed.

If your item(s) fail inspection, we will inform you of our decision and either mail the item(s) back to you at your own expense or destroy them. 

ORDER CANCELLATIONS

If your order is currently in transit, we are unfortunately unable to cancel your order

To cancel your order, please canvasofdiamondsofficial@gmail.com. In your email, include:

  • Your order number (you can find this in your order confirmation email)

  • Your name (or the name of the person who placed the order)

  • The email address you used to complete your order

You can cancel your order if it has not already been shipped (you haven't received a tracking number yet). 

CANCELLATION TIMEFRAME​

After your order cancellation is approved, you will receive an email confirming the cancellation and refund. Please allow 3-5 business days for your order to be processed by your financial institution. 

IF YOU HAVEN'T RECEIVED YOUR ORDER YET...

If your item is currently in transit, we are unfortunately unable to offer a refund

To keep the cost of our diamond painting kits low and pass the great savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China. Under usual circumstances, the total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days.

×
×