FAQ

How To 

What Is Diamond Painting?

Diamond Painting is a fun new craft hobby for stress relief and relaxation that is a combination between cross-stitch and paint-by-numbers. You simply place thousands of tiny acrylic 'diamonds' onto a rich canvas layered with adhesive. The result is a shimmering piece of wall art, a canvas of diamonds!

What Is The Difference Between Square And Round Drills?

In diamond painting, the word "drill" is used interchangeably with the word "diamond". For some kits, you can choose if you want the drills to be square or round, it is entirely up to preference.

Square drills create more of a "fuller" and complete look when your diamond painting is complete. Round diamond are easier to pick up and apply to your diamond painting canvas.

What Is Included In Each Kit?

  • Pre-printed canvas with design chart (with poured-glue adhesive)
  • Colored 'diamond' drills delivered in separate bags (labeled)
  • Diamond applicator tool 
  • Tray with wax (used to pick up the diamonds)

Order Support

Can I Make Modifications To My Order?

Modifications may only be made to orders that have not yet been fulfilled. If your packages are already been put in the mail (they have an assigned tracking number), we unfortunately will not be able to modify your order.

Can I Cancel My Order?

Orders may only be canceled if they have not yet been fulfilled. If your packages are currently in transit (a tracking number has been provided), we unfortunately cannot cancel your order.

How Can I Get In Touch With Customer Support?

We'd be happy to help you with your order! Just shoot us an email at canvasofdiamondsofficial@gmail.com and we'll message back as soon as possible.

What Is Your Return Policy?

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 15 days from the date the diamond painting is received.

Returned products must be in the condition you received them and in the original box and/or packaging.

We unfortunately do NOT offer refunds for the following:

  • Partially completed diamond paintings
  • Fully completed diamond paintings
  • Custom diamond painting kits

Check out our Return Policy for more information.

What Is Your Refund Policy

Refunds will be issued for items that are returned in their unopened, original packaging and after an inspection by our team.

Please allow 3-5 business days for refunds processed to appear back in your account.

Refunds will NOT be offered for the following:

  • Partially completed diamond paintings
  • Fully completed diamond paintings

Tracking & Shipping

Where Is My Order

To keep the cost of our diamond painting kits low and pass the great savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China. Under usual circumstances, the total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days.

Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.

USA: Between 30 - 60 days average

Canada: Between 30 - 60 days average

Europe: Between 30 - 60 days average

Australia: Between 30 - 60 days average

All Others: Between 40 - 70 days average

Please note that factors outside of our control (ex. holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.

How Long Does It Typically Take To Receive Items?

Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.

USA: Between 30 - 60 days average

Canada: Between 30 - 60 days average

Europe: Between 30 - 60 days average

Australia: Between 30 - 60 days average

All Others: Between 40 - 70 days average

Please note that factors outside of our control (e.g. holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

How Can I Track My Order?

To track your order, enter the tracking ID from your Shipping Confirmation email into the box at the top of our Tracking Page.

If you did not receive a Shipping Confirmation yet, your order is still in processing and should be fulfilled in no more than 1 week.

How Long Does It Take To Process An Order?

Order delivery times as mentioned above do not include order processing times.

Stock Designs: Processing times for stock designs (not Custom Kits) is 3-5 business days.

Custom Kits: Processing time for custom kits is 5-10 business days. Processing times for custom kits is contingent on potential back-and-forth with the customer over edits.

Please note that processing times vary by time of year. During periods of high volume (the holiday season), order processing for stock designs may take up to 10 business days; Custom Kits may take up to 15 business days to process.

Why Did I Only Receive Part Of My Order?

We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times.

Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.

Why Is My Tracking Stuck On A Specific Date?

This is completely normal. When your order is in transit and moving between countries, tracking will be very slow to update because the package(s) are on shipping containers in the middle of the ocean.

When the item lands in your country, it will move very quickly to your doorstep.

Why Did I Receive Multiple Tracking Numbers With My Order?

Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID.

What Shipping Provider Do You Use?

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Shipping times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.